Shipping policy
Shipping Policy
Last updated: August 24, 2026
At ALMA STUDIO, each piece is made to order and carefully prepared before shipment. Please review the information below regarding production, shipping, delivery, tracking, customs, and potential delays.
Production & Delivery Time
Unless otherwise stated on the applicable product page, ALMA STUDIO jewelry is made to order.
The estimated timeframe from the date an order is placed until delivery is generally 2–4 weeks.
Orders may require up to 30 business days for production, processing, and delivery.
Business days do not include weekends or statutory holidays.
These timelines are estimates and may vary depending on the piece, production requirements, destination, carrier operations, customs processing, or circumstances outside our reasonable control.
If we become aware of a significant delay affecting your order, we will make reasonable efforts to notify you using the contact information provided with your order.
Shipping Within Canada
ALMA STUDIO offers complimentary shipping within Canada.
All Canadian orders are shipped with tracking.
Because our shipments contain fine jewelry, a signature is required upon delivery.
Please ensure that the shipping address provided at checkout is complete and accurate and that someone is available to receive the package where required.
Shipping to the United States
Shipping to the United States is available for a flat rate of CAD $35, unless a different rate is displayed at checkout.
All U.S. orders are shipped using a tracked service and require a signature upon delivery where supported by the applicable carrier and destination.
Shipping charges are displayed before the order is completed.
Order Tracking
Once your order has completed production and has been shipped, tracking information will be provided using the contact information associated with your order.
Please allow time for the carrier’s tracking system to update after the shipment has been processed.
Signature Required
For security and to help protect high-value shipments, ALMA STUDIO requires a signature upon delivery for jewelry orders where the selected carrier and destination support signature service.
Customers are responsible for monitoring tracking information and making appropriate arrangements to receive their package.
A package will not intentionally be shipped using an unattended delivery option where a signature service has been selected.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact us as soon as possible at:
almastudio.jewelry@gmail.com
We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once an order has entered shipping processing or has been transferred to the carrier.
If an order is returned because the customer provided an incorrect or incomplete address, the customer may be responsible for the cost of reshipping the order.
If the delivery issue was caused by ALMA STUDIO, approved shipping costs will be covered by us.
Customs, Duties & Import Taxes
Orders shipped outside Canada may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country, customs authority, or carrier.
Unless expressly stated otherwise at checkout, all customs duties, import taxes, brokerage fees, and other destination-related charges are the responsibility of the customer.
These charges are not included in the product price or shipping fee charged by ALMA STUDIO.
ALMA STUDIO does not control customs charges and cannot guarantee the amount that may be assessed by the destination country.
Customers are responsible for complying with any applicable import requirements in their destination.
Customs & International Delays
International shipments may require customs clearance before delivery.
Customs processing times are outside the direct control of ALMA STUDIO and may result in additional delivery time.
We will provide available tracking information and assist where reasonably possible if a shipment appears to be experiencing an unusual delay.
Shipping Delays
While we make reasonable efforts to ensure orders arrive within the estimated timeframe, delays may occasionally occur due to circumstances outside our reasonable control, including:
- Carrier delays
- Customs processing
- Severe weather
- Holiday or peak-season shipping volumes
- Labour disruptions
- Transportation interruptions
- Incorrect or incomplete customer information
- Other unforeseen events affecting production or delivery
If you believe your shipment is significantly delayed, please contact us at almastudio.jewelry@gmail.com with your order number.
We will review the available tracking information and assist with the carrier where appropriate.
Lost Packages
If tracking indicates that a shipment may have been lost in transit, please contact us.
ALMA STUDIO will work with the shipping carrier to investigate the shipment.
If the carrier confirms that the package was lost while in transit and the loss was not caused by incorrect information or actions attributable to the customer, ALMA STUDIO will work with the customer toward an appropriate resolution.
Depending on the circumstances, this may include replacement, refund, or another appropriate solution.
Packages Damaged in Transit
If your package arrives visibly damaged, please retain the packaging and contact us as soon as possible.
Please provide:
- Your order number
- Clear photographs of the exterior packaging
- Clear photographs or video of the item
- A description of the damage
If the damage is confirmed to have occurred during shipping and is not attributable to the customer, ALMA STUDIO will assist with the carrier claim and provide an appropriate resolution in accordance with our policies and applicable law.
Returned or Unclaimed Packages
If a shipment is returned to ALMA STUDIO because:
- The shipping address provided was incorrect or incomplete
- Delivery was repeatedly attempted but could not be completed
- The package was not collected when required
- The customer refused delivery without an approved reason
the customer may be responsible for any applicable return and reshipping costs.
We will contact the customer where reasonably possible before arranging reshipment.
This does not apply where the return or failed delivery resulted from an error by ALMA STUDIO or where applicable law requires otherwise.
Questions About Shipping
For questions regarding production, shipping, tracking, or delivery, please contact:
ALMA STUDIO
almastudio.jewelry@gmail.com
Please include your order number whenever possible so we can assist you efficiently.
Nothing in this Shipping Policy limits any rights or remedies available to customers under applicable consumer protection laws.