Shipping policy
Shipping Policy
Last updated: October 14, 2026
At ALMA STUDIO, each piece is made to order and carefully prepared before shipment. Please review the information below regarding production, shipping, delivery, tracking, customs, and potential delays.
Production & Delivery Time
Unless otherwise stated on the applicable product page, ALMA STUDIO jewellery is made to order.
The estimated timeframe from the date an order is placed until delivery is generally 2–4 weeks.
Business days do not include weekends or statutory holidays.
During holidays, peak seasons, or other periods of increased demand, a different estimated delivery timeframe may apply. Any materially different timeframe will be disclosed before purchase or communicated to the customer for approval.
Delivery estimates may vary depending on the piece, production requirements, destination, carrier operations, customs processing, or circumstances outside our reasonable control.
If we become aware of a significant delay affecting your order, we will make reasonable efforts to notify you using the contact information associated with your order.
Shipping Within Canada
ALMA STUDIO offers complimentary shipping within Canada.
Canadian orders are shipped using a tracked service and require a signature upon delivery where supported by the selected carrier and destination.
Please ensure that the shipping address provided at checkout is complete and accurate and that someone is available to receive the package when required.
Shipping to the United States
Shipping to the United States is available for a flat rate of CAD $35, unless a different rate is displayed at checkout.
U.S. orders are shipped using a tracked service and require a signature upon delivery where supported by the selected carrier and destination.
All applicable shipping charges will be displayed before the order is completed.
Order Tracking
Once your order has completed production and has been shipped, tracking information will be sent using the contact information associated with your order.
Please allow time for the carrier’s tracking system to update after the shipment has been processed.
Customers are responsible for monitoring their tracking information and making appropriate arrangements to receive their package.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact us as soon as possible at:
almastudio.jewelry@gmail.com
We will make reasonable efforts to update the address before shipment. However, address changes cannot be guaranteed once an order has entered shipping processing or has been transferred to the carrier.
If an order is returned because the customer provided an incorrect or incomplete address, the customer may be responsible for the applicable return and reshipping costs.
If the delivery issue was caused by ALMA STUDIO, approved shipping costs will be covered by us.
Customs, Duties & Import Taxes
Orders shipped outside Canada may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country, customs authority, or carrier.
Unless expressly stated otherwise at checkout, all customs duties, import taxes, brokerage fees, and other destination-related charges are the responsibility of the customer.
These charges are not included in the product price or shipping fee charged by ALMA STUDIO.
ALMA STUDIO does not control customs charges and cannot guarantee the amount that may be assessed.
International shipments may require customs clearance, which may result in additional delivery time.
Shipping Delays
Delays may occasionally occur due to circumstances outside our reasonable control, including:
- Carrier delays
- Customs processing
- Severe weather
- Holiday or peak-season volumes
- Labour or transportation disruptions
- Incorrect or incomplete customer information
- Other unforeseen events affecting production or delivery
If you believe your shipment is significantly delayed, please contact us at almastudio.jewelry@gmail.com and include your order number.
We will review the available tracking information and assist with the carrier where appropriate.
Lost Packages
If tracking indicates that a shipment may have been lost in transit, please contact us.
ALMA STUDIO will work with the shipping carrier to investigate the shipment.
If the carrier confirms that the package was lost in transit and the loss was not caused by incorrect information or actions attributable to the customer, ALMA STUDIO will provide an appropriate resolution, which may include replacement or refund, depending on the circumstances and applicable law.
Packages Damaged in Transit
If your package arrives visibly damaged, please retain all original packaging and contact us within 48 hours of delivery.
Please provide:
- Your order number
- Clear photographs of the exterior packaging
- Clear photographs or video of the item
- A description of the damage
If the damage is confirmed to have occurred during shipping and is not attributable to the customer, ALMA STUDIO will assist with the carrier claim and provide an appropriate resolution in accordance with our policies and applicable law.
Returned or Unclaimed Packages
If a shipment is returned to ALMA STUDIO because:
- The shipping address provided was incorrect or incomplete
- Delivery was repeatedly attempted but could not be completed
- The package was not collected when required
- The customer refused delivery without an approved reason
The customer may be responsible for any applicable return and reshipping costs.
We will contact the customer where reasonably possible before arranging reshipment.
This does not apply where the failed delivery resulted from an error by ALMA STUDIO or where applicable law requires otherwise.
Consumer Rights
Nothing in this Shipping Policy limits any cancellation, refund, or other rights and remedies available to customers under applicable consumer protection laws.
Questions About Shipping
For questions regarding production, shipping, tracking, or delivery, please contact:
ALMA STUDIO
Based in Vancouver, British Columbia, Canada
almastudio.jewelry@gmail.com
Please include your order number whenever possible so we can assist you efficiently.