Refund policy
Return & Refund Policy
At ALMA STUDIO, each piece is thoughtfully made to order and prepared specifically for you. Because production begins shortly after an order is placed, please review the following policy carefully before completing your purchase.
Order Cancellations
Orders may be cancelled within 24 hours of purchase.
After this 24-hour period, production may have already begun and the order can no longer be cancelled.
To request a cancellation, please contact us as soon as possible at almastudio.jewelry@gmail.com and include your order number.
Returns & Exchanges
Because ALMA STUDIO jewelry is made to order, all sales are final.
We do not accept returns or exchanges for change of mind, personal preference, or other non-defective reasons once the cancellation period has passed.
This includes made-to-order pieces, personalized jewelry, engraved items, custom designs, special sizes, and other pieces created or modified specifically for the customer.
Ring Sizing
Customers are responsible for selecting the correct ring size when placing an order.
If an incorrect size was ordered, the item is not eligible for return or exchange. However, depending on the design, resizing may be possible for an additional fee.
Please contact us at almastudio.jewelry@gmail.com with your order number and resizing request. We will review the piece and advise whether resizing is possible and any applicable costs.
Damaged, Defective or Incorrect Orders
Every ALMA STUDIO piece is carefully inspected before shipment.
If your order arrives damaged, contains a manufacturing defect, or you receive an incorrect item, please contact us within 48 hours of delivery at almastudio.jewelry@gmail.com.
Please include:
- Your order number
- A description of the issue
- Clear photos or videos showing the condition of the item and packaging
Once the issue has been reviewed and confirmed to be the responsibility of ALMA STUDIO, we may offer, depending on the circumstances:
- Repair
- Replacement
- Refund
The appropriate resolution will be determined based on the nature of the issue and the condition of the item.
Return Shipping for Approved Claims
If a return is required because of a confirmed manufacturing defect, damage attributable to ALMA STUDIO, or an incorrect item sent by us, ALMA STUDIO will cover the approved return shipping costs.
Shipping costs will not be covered for issues caused by the customer, incorrect sizing selected at checkout, accidental damage, normal wear, misuse, or any other circumstance that is not the responsibility of ALMA STUDIO.
Please do not send any item back without first contacting us and receiving return authorization and shipping instructions.
Unauthorized returns may not be accepted.
One-Year Warranty
ALMA STUDIO jewelry is covered by a one-year warranty from the date of delivery against manufacturing defects.
The warranty applies to issues determined to have resulted from the craftsmanship or manufacturing of the piece.
The warranty does not cover damage resulting from:
- Accidental damage or impact
- Improper use or handling
- Normal wear and tear
- Scratches or cosmetic wear
- Loss, theft, or misplacement
- Damage caused by third-party repairs, resizing, alterations, or servicing
- Damage caused by failure to follow recommended jewelry care
Each warranty request will be reviewed individually to determine whether the issue is covered.
Personalized & Custom Orders
Personalized, engraved, custom-designed, specially sized, or otherwise modified items are created specifically for the customer and are therefore final sale.
These items are not eligible for return or exchange unless they arrive damaged, defective, or materially different from the confirmed order details.
How to Contact Us
For cancellations, warranty requests, damaged or incorrect orders, resizing inquiries, or any other questions regarding this policy, please contact:
almastudio.jewelry@gmail.com
Please include your order number whenever possible so we can assist you efficiently.
This policy does not limit any rights or remedies available to customers under applicable consumer protection laws.