Refund policy
Returns & Exchanges
Each ALMA STUDIO piece is made to order and prepared specifically for you. For this reason, all orders are considered final sale once the 24-hour cancellation period has passed, except in cases involving a damaged, defective, or incorrect item, or where otherwise required by applicable law.
Order Cancellations
Orders may be cancelled within 24 hours of purchase.
Once the 24-hour cancellation period has passed, production may have begun and the order can no longer be cancelled under our standard cancellation policy.
To request a cancellation, please contact us as soon as possible at almastudio.jewelry@gmail.com and include your order number.
Returns & Exchanges
Because ALMA STUDIO jewellery is made to order, we do not accept returns or exchanges for change of mind, personal preference, or other non-defective reasons once the 24-hour cancellation period has passed.
This includes made-to-order pieces, personalized jewellery, engraved items, custom designs, special sizes, and any other pieces created or modified specifically for the customer.
Ring Sizing
Customers are responsible for selecting the correct ring size when placing an order.
If an incorrect size was ordered, the item is not eligible for return or exchange. However, depending on the design, resizing may be possible for an additional fee.
Please contact us at almastudio.jewelry@gmail.com with your order number and resizing request. We will review the piece and advise whether resizing is possible and provide any applicable costs.
Damaged, Defective or Incorrect Orders
Every ALMA STUDIO piece is carefully inspected before shipment.
If your order arrives visibly damaged or you receive an incorrect item, please contact us within 48 hours of delivery at almastudio.jewelry@gmail.com.
Please include:
- Your order number
- A description of the issue
- Clear photos or videos showing the condition of the item and its packaging
Manufacturing defects discovered after delivery are covered under our Lifetime Manufacturing Warranty and should be reported as soon as reasonably possible.
Once the issue has been reviewed and confirmed, we will provide an appropriate resolution, which may include:
- Repair
- Replacement
- Refund
The appropriate resolution will be determined based on the nature of the issue, the condition of the item, and the applicable warranty or consumer protection requirements.
Return Shipping for Approved Claims
If a return is required because of a confirmed manufacturing defect, damage attributable to ALMA STUDIO, or an incorrect item sent by us, ALMA STUDIO will cover the approved return shipping costs.
Shipping costs will not be covered for issues caused by incorrect sizing selected at checkout, accidental damage, normal wear and tear, improper care, misuse, unauthorized repairs or alterations, or any other circumstance that is not the responsibility of ALMA STUDIO.
Please do not send any item back without first contacting us and receiving return authorization and shipping instructions.
Unauthorized returns may not be accepted.
Personalized & Custom Orders
Personalized, engraved, custom-designed, specially sized, or otherwise modified items are created specifically for the customer and are therefore final sale.
These items are not eligible for return or exchange unless they arrive damaged, contain a manufacturing defect, are incorrect, or are materially different from the confirmed order details.
Statutory Consumer Rights
Nothing in this policy limits any rights or remedies available to customers under applicable consumer protection laws, including any statutory cancellation or refund rights that may apply to online purchases.
Contact
For cancellation requests, damaged or incorrect orders, warranty claims, resizing inquiries, or questions regarding this policy, please contact:
Please include your order number whenever possible so we can assist you efficiently.