Privacy policy

Privacy Policy

ALMA STUDIO operates almastudio.ca and provides the products, services, information, and features available through this website (collectively, the “Services”). Our online store is powered by Shopify, which provides the e-commerce platform that allows us to offer our products and Services to you.

This Privacy Policy explains how ALMA STUDIO (“ALMA STUDIO,” “we,” “us,” or “our”) collects, uses, stores, and shares personal information when you visit our website, place an order, communicate with us, subscribe to marketing communications, or otherwise interact with our Services.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

The personal information we collect depends on how you interact with our website and Services.

We may collect the following categories of information:

Contact and Order Information

When you place an order or contact us, we may collect information such as:

• Name
• Email address
• Telephone number
• Billing address
• Shipping address
• Order details
• Delivery information

Payment and Transaction Information

When you make a purchase, information necessary to process the transaction may be collected and processed by Shopify and our payment service providers.

This may include payment method information, payment confirmation, transaction details, billing information, and related financial information.

ALMA STUDIO does not use payment information for purposes unrelated to completing or managing your transaction.

Communications With Us

If you contact ALMA STUDIO, we may collect the information you provide in your communication, including customer service requests, order inquiries, warranty requests, resizing inquiries, or other correspondence.

Device and Usage Information

When you use our website, certain information may be collected automatically through Shopify, cookies, analytics tools, and similar technologies.

This may include:

• IP address
• Browser type
• Device information
• Network information
• Pages viewed
• Website interactions
• Approximate location derived from technical information
• Date and time of website activity
• Other information about how you interact with our website

How We Collect Personal Information

We may collect personal information:

• Directly from you when you place an order, subscribe to our emails, contact us, or otherwise provide information to us
• Automatically when you browse or interact with our website
• Through Shopify and service providers that support our store
• Through analytics, advertising, and marketing partners
• From other third parties where permitted by applicable law

How We Use Your Personal Information

We use personal information only for reasonable business purposes connected with operating ALMA STUDIO and providing our Services.

These purposes may include:

Processing and Fulfilling Orders

We may use your information to:

• Process and confirm your purchase
• Verify or clarify order information
• Arrange production of your jewelry
• Process payment
• Arrange shipping and delivery
• Provide tracking or delivery updates
• Handle cancellations
• Provide customer support
• Manage warranty requests
• Review damaged, defective, or incorrect orders
• Assist with resizing or other after-purchase inquiries
• Prevent or investigate fraudulent transactions

Order Communications and Marketing

Information provided when placing an order may be used to communicate with you when reasonably necessary to process, produce, fulfill, deliver, or service your order.

Depending on the circumstances, we may contact you by email, telephone, or text message regarding matters relating to your purchase, including order confirmation, order details, production, shipping, delivery, customer service, warranty matters, or issues requiring your attention.

Contact information provided for the purpose of placing or servicing an order will not be used by ALMA STUDIO for promotional or marketing communications unless you have separately consented to receive such communications.

Purchasing from ALMA STUDIO does not, by itself, subscribe you to promotional marketing.

Marketing Communications

If you voluntarily subscribe to ALMA STUDIO marketing communications, such as through our email signup form, we may send you information about:

• New collections
• New products
• Special offers
• Promotions
• Brand news and updates

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in those communications.

Unsubscribing from marketing communications will not prevent us from sending necessary non-promotional communications relating to an order, transaction, customer service matter, or other existing relationship with you.

Analytics and Advertising

We may use analytics and advertising services to understand how visitors interact with our website, measure the performance of our marketing, improve our Services, and advertise ALMA STUDIO.

These services may involve cookies, pixels, or similar technologies provided by Shopify or third-party advertising and analytics partners.

Depending on your location and the applicable law, you may have choices regarding certain uses of information for personalized or targeted advertising.

Cookies and Similar Technologies

Our website and Shopify may use cookies and similar technologies to operate the store, remember preferences, improve functionality, understand website traffic, measure performance, prevent fraud, and support analytics and advertising.

Your browser or device may allow you to manage or block certain cookies.

Disabling certain cookies may affect the functionality or availability of portions of the website.

How We Share Personal Information

We do not sell customer contact information to third parties for their own independent marketing purposes.

We may share personal information where reasonably necessary to operate our business and provide our Services, including with:

Shopify

Our store is hosted and powered by Shopify. Shopify processes certain personal information in connection with your use of our store and provides the technology required to operate our e-commerce Services.

Service Providers

We may share information with trusted service providers that perform services on our behalf, such as:

• Payment processing
• Website hosting and technology
• Fraud prevention and security
• Analytics
• Advertising and marketing services
• Customer support
• Order fulfillment
• Shipping and delivery

These providers may access personal information only as necessary to provide their services, subject to their respective obligations and privacy practices.

Shipping and Delivery Providers

Information necessary to deliver your order may be provided to shipping carriers and delivery service providers.

Legal and Business Requirements

We may disclose personal information when reasonably necessary to:

• Comply with applicable laws or lawful government requests
• Respond to court orders, subpoenas, warrants, or other valid legal processes
• Protect the rights, safety, property, or security of ALMA STUDIO, our customers, or others
• Detect, prevent, or investigate fraud, abuse, security incidents, or unlawful activity
• Enforce our policies or agreements
• Complete a legitimate business transaction such as a restructuring, sale, merger, or transfer of business assets

Relationship With Shopify

ALMA STUDIO uses Shopify to operate our online store.

Information submitted through our website may be processed by Shopify and by service providers involved in providing Shopify services.

Shopify may process information relating to your interaction with our store for purposes described in Shopify’s own privacy documentation and in accordance with applicable law.

Because Shopify and some of our service providers operate internationally, personal information may be processed or stored outside the province, state, or country where you live.

International Transfers

ALMA STUDIO serves customers in Canada and the United States.

Shopify and other service providers used in connection with our Services may process or store personal information in Canada, the United States, or other jurisdictions.

As a result, your personal information may be subject to the laws of a jurisdiction different from the jurisdiction in which you reside.

Where required by applicable law, appropriate safeguards will be used in connection with international transfers of personal information.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• Process and maintain transaction records
• Provide customer service
• Administer warranty matters
• Maintain necessary business records
• Prevent fraud
• Resolve disputes
• Enforce agreements and policies
• Meet tax, accounting, legal, and regulatory requirements

Retention periods may vary depending on the type of information and applicable legal requirements.

When information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with applicable law.

Security

We take reasonable administrative and technical measures to protect personal information under our control.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

For your protection, please do not send sensitive payment or financial information to ALMA STUDIO through unsecured communication channels.

Payments should be completed through the secure payment methods made available through our store.

Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have rights relating to your personal information.

These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Withdraw consent where processing is based on consent, subject to applicable legal limitations
• Ask questions about how your information is collected, used, or disclosed
• Receive information about certain third parties or service providers to whom information may be disclosed
• Exercise other privacy rights available under applicable law

Certain information may need to be retained where required for legal, tax, fraud-prevention, contractual, or other legitimate purposes.

We may also need to verify your identity before processing a privacy request.

To submit a privacy-related request, contact us at:

almastudio.jewelry@gmail.com

Marketing Preferences

You may unsubscribe from promotional emails at any time using the unsubscribe link included in our marketing messages.

A request to unsubscribe from marketing does not affect transactional or service-related communications that are necessary in connection with an order, customer service request, warranty matter, or other transaction with ALMA STUDIO.

Third-Party Websites and Services

Our website may contain links or integrations involving websites, platforms, or services operated by third parties.

ALMA STUDIO is not responsible for the privacy, security, accuracy, or practices of third-party websites or services that we do not control.

We encourage you to review the privacy policies of third parties before providing personal information to them.

Children’s Privacy

Our Services are intended for customers who are legally permitted to make purchases through our website.

We do not knowingly collect personal information from children contrary to applicable privacy laws.

If you believe that a child has provided personal information to us in circumstances where such collection is not permitted, please contact us at almastudio.jewelry@gmail.com so that we can review the matter and take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, Services, legal requirements, or regulatory obligations.

When changes are made, the revised Privacy Policy will be posted on almastudio.ca and the “Last updated” date will be updated.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or how your personal information is handled, or if you would like to exercise a privacy right available to you, please contact:

ALMA STUDIO
Email: almastudio.jewelry@gmail.com

We will review privacy-related requests and respond in accordance with applicable law.